"Contact Us| Oneplan Insurance"


Get in touch with the Oneplan team, by choosing your preferred way of communicating with us below.
We look forward to hearing from you and assisting in making your day better.

Call Us

010 0010 141

Monday to Friday
8:00 - 17:00


8:00 – 12:00

Pet & Health Hospital Authorisation, Admission & Emergency 24/7


083 794 5452

Available during
business hours.

After Hours:

Customer Support on Digital Platforms and E-mail (No calls)

Saturdays, Sundays & Public Holidays
8:00 - 17:00 Whatsapp QR Code

Website Chat

Best for desktop

Chat instantly by clicking the Web Chat (light blue icon) at the bottom right of the screen.
Available during business hours

After Hours:

Customer Support on Digital Platforms and E-mail (No calls)

Saturdays, Sundays & Public Holidays
8:00 - 17:00

App Chat

Best for mobile

If you are a Oneplan client make sure to download the Oneplan app to access your policy, claims and in app chat.

Website and App Chat have the same operating hours.

Play Store App Store App Gallery

Let us call you back

Simply complete your details and we'll give you a call shortly.

Your contact details will be used by Oneplan to contact you regarding their policies and benefits.Authorised FSP, underwritten by Bryte Insurance Company Limited. T&C’s Apply

Let’s Talk

We love speaking to our clients because we always want to ensure their cover is accessible and available to use to help make their day better. Please choose your preferred way of chatting with us from the available options OR request for us to give you a call back so that we can assist you.

Business Hours

Monday - Friday: 8:00 - 17:00
Saturday: 8:00 - 12:00

Head Office (we look forward to you visiting us)

2nd Floor, South Tower, Nelson Mandela Square Corner Maude & 5th Street, Sandton City, Johannesburg

Postal Address:

Box 652075, Benmore, 2010


Register here or email Brokers: brokers@onegrp.co.za

E-mail Us


Oneplan empowers you, as our clients, to process you Day-to-Day claims upfront to your Oneplan Claim Card in one minute with the Oneplan App. This gives you the peace of mind that you always have access to your cover to get better quickly.
Download the Oneplan app on your smart phone, register with your ID and Oneplan Policy number and Login. Oneplan continuously keeps up with technologies, ensuring you have easy access to your policy and enabling you to load claims, upload refunds, check statements, update information wherever you are with the Oneplan App.
The Oneplan Claim Card is issued to all Health and Pet Clients (excluding Pet Accident Plan) when you sign up and if you have opted for the Tech Savvy way of managing your policy and processing claims.
There is a once off Oneplan Claim Card & Administration Fee of R160 which is included with the first month premium. Once the first premium is received the Oneplan Claim Card is personalised with your name and policy number and couriered to your door, usually 30 days from your policy inception. A virtual Oneplan Claim Card is available in the app during this time.
Management of your policy can be done through the App or the website Self Service Portal.

Login to the Online Oneplan Client Self Service Portal

OR Download the Oneplan App on your Smart Phone (Choose your phones app store below)

App Store
App Gallery

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